BUSINESS e-ESSENTIALS

BUSINESS ESSENTIALS

Time Management (Competency Assessment)
Purpose and Goals of Time Management
Organising Your Time
Planning Your Time
Dealing with Time-Wasting Situations
Time Saving Tips & Technology

Meetings (Competency Assessment)
Introduction to Meetings and Meeting Types
Meeting Planning & Preparation
Conducting Effective Meetings
Meeting Behaviour & Dealing with Problem Characters
Virtual Meetings

Recruitment & Selection (Competency Assessment)
The Recruitment Process - An Overview
Writing Job Descriptions & Person Specifications
Attracting Candidates & Producing Job Advertisements
Shortlisting Candidates & Interview Techniques
Candidate Reference & Selection
Appraisal & Performance Management (Competency Assessment)
An Overview of Appraisals & Performance Management
Preparing fo the Appraisal Discussion
The Appraisal Discussion
On-going Appraisal

Negotiations (Competency Assessment)
Introduction to Negotiation
Negotiating Strategies: Strategy Basics
Negotiating Strategies: Psychological Strategies
Persuasion (Competency Assessment)
Introduction to Persuading and Influencing
The Persuasion Process

Presentations (Competencey Assessment)
Presentations: Preparing for the Presentation
Presentations: The Presentation

Delegation (Competency Assessment)
Delegation


Questioning Skills (Competency Assessment)
Questioning Skills - Why are Questions Important?
Questioning Skills - Using Open Questions
Questioning Skills - Using Probing Questions
Questioning Skills - Using Close Questions
Questioning Skills - Unproductive Questions

Listening Skills (Competency Assessment)
An Introduction to Listening
Removing the Barriers to Listening
Becoming a Better Listener

A Background to Body Language
'Silent Speech' - Understanding Body Language
Using Body Language in the Workplace
Silent Selling - Using Body Language in Sales
The Role of the Coach